Shipping & Returns

🚚 Delivery

Free delivery on all orders in Ivory Coast.

Delivery time: 7 to 15 business days after order confirmation.

Once your order has been shipped, you will receive a confirmation email with tracking information.

↩️ Returns & Refunds

You have 7 days after receiving your order to contact us in case of any issues.

Returns are only accepted for defective items or items not conforming to the order.

To initiate a return, please contact us:

  • 📧 Email: info@esteemuniverse.com
  • 📱 WhatsApp: +225 0720181621

❓ Questions?

Our team is available Monday to Saturday, from 8 AM to 6 PM to assist you.